FAQs

Here are some of the most common questions our customers ask. If you don’t find your answer here, feel free to contact our support team anytime.

1. Where is Home Haven based?

Home Haven is based in Dhaka, Bangladesh, and we deliver kitchen accessories across Dhaka and major cities nationwide.

2. Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery (COD) as well as prepaid payment options for customer convenience.

3. How long does delivery take?

  • Dhaka City: 2–3 business days
  • Other cities: 3–5 business days
    Delivery time may vary during holidays or peak seasons.

4. How can I track my order?

Once your order is shipped, you’ll receive an SMS or email with tracking information (if applicable).

5. What areas do you deliver to?

We deliver across Dhaka City and all major cities in Bangladesh.
If your area is outside standard coverage, our team will contact you for assistance.

6. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order ID and photo/video proof. We’ll review and provide a solution as quickly as possible.

7. Can I return a product?

Yes, returns are accepted based on our Refund Policy.
The product must be unused and in original packaging with all accessories.

8. Can I cancel my order after placing it?

  • Prepaid orders: Can be cancelled before dispatch
  • After dispatch: Cancellation is not possible; return policy applies

9. Are your products original and quality-checked?

Yes. All products go through basic quality checks before shipping to ensure they meet our standards.

10. Do you offer product warranties?

Some kitchen gadgets may include a manufacturer’s warranty. Warranty details will be provided with the product if applicable.

11. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)
  • Mobile banking / digital payments (for prepaid orders)

12. How can I contact customer support?

📧 Email: homehavenbd.shop@gmail.com
📞 Phone: 01873612173
📍 Location: Dhaka, Bangladesh

13. Is it safe to order from Home Haven?

Yes. We use secure checkout systems, verified delivery partners, and transparent policies to ensure a safe shopping experience.

Thanks for choosing Home Haven 🏡
We’re here to make your kitchen shopping smooth, simple, and stress-free.